Outage in MessageMedia
Duplicate SMS Sent for New or Re-Opened Conversations in Inbox
Resolved MinorIncident Report
Summary AI Generated
MessageMedia's Inbox experienced an issue where duplicate SMS messages were sent to customers when creating new conversations or re-opening previously closed ones, affecting only the first message in each conversation. The Hub component was impacted for 55 minutes before a fix was implemented and the incident was resolved.
In the Inbox, when a new conversation is created or a previously closed conversation is re-opened, the system sends a duplicate SMS to the customer.
This duplication only occurs on the first message associated with the new or re-opened conversation. Any subsequent SMS messages are sent correctly as a single message.
The issue has been identified and a fix is being implemented.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/09/2026 04:56PM
This incident has been resolved.
MONITORING
2 days ago - at 03/09/2026 04:44PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 03/09/2026 04:03PM
In the Inbox, when a new conversation is created or a previously closed conversation is re-opened, the system sends a duplicate SMS to the customer.
This duplication only occurs on the first message associated with the new or re-opened conversation. Any subsequent SMS messages are sent correctly as a single message.
The issue has been identified and a fix is being implemented.
Latest MessageMedia outages
Support Emails Not Working - 10 days ago
Issue Adding or Editing Contacts in the UI - 29 days ago
AU - Outbound Message Delays - about 1 month ago
Delivery Issue US - Verizon - about 2 months ago
Unable to add a contact within the inbox or within contacts of the UI - about 2 months ago
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