Delayed inbound SMS and Reporting for inbound SMS

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the root cause of this issue and are working on remediation activities.

Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are slight delays to updating the webhooks events, sent messages page, campaign reports and inbox.

We have identified the root cause of this issue and are working on remediation activities.

Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.

We are continuing to work on a fix for this issue.

Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.

Message delivery reporting and Inbox notifications services are still experiencing delays between 10 and 30 minutes.

Recommendations:
- Customers are advised not to resend campaigns currently.
- Please allow time for message delivery reporting and inbox notification processing to catch up.

A fix has been implemented and we are monitoring the results.

Our engineering team has employed a fix, and we are monitoring results for inbound SMS and reporting.

Thank you for your patience as we work to resolve these issues.

We are currently experiencing delays with inbound SMS and Reporting.

Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

Thank you for your patience as we work to resolve these issues.