Outage in MessageMedia

Australia - Call Forwarding Degradation

Resolved Minor
June 19, 2025 - Started 27 days ago - Lasted 7 days
Official incident page

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Outage Details

We are currently investigating an issue affecting our Australian Call Forwarding services. A subset of dedicated numbers is experiencing problems where calls are either not being forwarded as expected or are disconnecting prematurely. Our team is actively working to identify the root cause and implement a fix. We will provide further updates as they become available.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 06/26/2025 02:14AM

This incident has been resolved.

MONITORING 20 days ago - at 06/26/2025 01:04AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 20 days ago - at 06/25/2025 11:13PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 21 days ago - at 06/24/2025 11:17PM

Our teams are still actively investigating the issue impacting a subset of dedicated numbers on our Australian Call Forwarding service. We're continuing to work closely with our upstream provider to pinpoint the root cause.

We'll share further updates as soon as more information becomes available.

INVESTIGATING 23 days ago - at 06/22/2025 11:09PM

We are continuing to investigate the issue affecting a subset of dedicated numbers in our Australian Call Forwarding service. Our engineering team remains actively engaged with our upstream provider to isolate the root cause.

Further updates will be provided as soon as new information becomes available.

INVESTIGATING 26 days ago - at 06/20/2025 12:16AM

We are still investigating the issue affecting a subset of dedicated numbers in our Australian Call Forwarding service. Our engineering team is actively working with our provider to identify the root cause.

We’ll continue to provide updates as more information becomes available.

INVESTIGATING 27 days ago - at 06/19/2025 05:11AM

We are currently investigating an issue affecting our Australian Call Forwarding services.

A subset of dedicated numbers is experiencing problems where calls are either not being forwarded as expected or are disconnecting prematurely.

Our team is actively working to identify the root cause and implement a fix. We will provide further updates as they become available.

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