Outage in MessageMedia

Messages sent via TFN are stuck in submitted status

Resolved Minor
April 21, 2025 - Started 11 days ago - Lasted 39 minutes
Official incident page

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Outage Details

We are currently investigating an issue in which messages that are sent via toll free numbers are stuck in a "submitted" status.
Components affected
MessageMedia North America (US / Canada) MessageMedia The Hub
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/21/2025 03:33PM

This incident has been resolved.

MONITORING 11 days ago - at 04/21/2025 03:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 days ago - at 04/21/2025 03:07PM

The issue has been identified and our engineers are working with a fix.

INVESTIGATING 11 days ago - at 04/21/2025 02:56PM

We are currently investigating an issue in which messages that are sent via toll free numbers are stuck in a "submitted" status.

Latest MessageMedia outages

HubSpot MMS Sending Unavailable - 7 days ago
Delivery Issue United States - AT&T - 17 days ago
Log out failed error displayed intermittently for users attempting to sign in - about 1 month ago
Submit Validation Error - New Message using a template - about 2 months ago
Error when logging into the Hub - 2 months ago

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