Outage in MessageXchange

www3 unreachable; portal errors; messages delayed

Resolved Major
August 30, 2023 - Started over 1 year ago - Lasted about 13 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
MessageXchange www3 web site
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/31/2023 12:45AM

This incident has been resolved.

MONITORING over 1 year ago - at 08/30/2023 09:12PM

The system is up and we are monitoring

IDENTIFIED over 1 year ago - at 08/30/2023 01:44PM

Our service provider has identified the issue, and they are working to restore the service. There is no exact ETA at this stage. We are working very closely with our service provider on this issue.

IDENTIFIED over 1 year ago - at 08/30/2023 12:27PM

Connectivity and availability problems with our upstream provider have impacted some MessageXchange services. We are closely monitoring the issue with our service provider's team.

INVESTIGATING over 1 year ago - at 08/30/2023 12:13PM

We are currently investigating this issue.

Latest MessageXchange outages

SSCC label barcode issue - 9 months ago
MessageXchange www2 issue - about 1 year ago
Message wait time - over 1 year ago

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