Outage in MessageXchange

www.messagexchange.com certificate issues

Resolved Minor
August 21, 2025 - Started 2 months ago - Lasted about 19 hours
Official incident page

Incident Report

We are aware of some clients having problems connecting to www.messagexchange.com since our certificate change this morning. If you're having issues, please check that your certificate store is up to date. Normally this is done as part of your operating system's patches. If not up to date, you may need to manually load the new Sectigo intermediate certificate - this included in our cert chain, available for download here: https://support.messagexchange.com/support/solutions/articles/7000058245-www-messagexchange-com-certificate Please contact Support if you need more information. support@messagexchange.com

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/21/2025 11:31PM

This incident has been resolved.

MONITORING 2 months ago - at 08/21/2025 04:31AM

We are aware of some clients having problems connecting to www.messagexchange.com since our certificate change this morning.

If you're having issues, please check that your certificate store is up to date. Normally this is done as part of your operating system's patches.

If not up to date, you may need to manually load the new Sectigo intermediate certificate - this included in our cert chain, available for download here:

https://support.messagexchange.com/support/solutions/articles/7000058245-www-messagexchange-com-certificate

Please contact Support if you need more information. support@messagexchange.com

Latest MessageXchange outages

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