Outage in MessageXchange

Delays to some AS2 messages

Resolved Minor
August 22, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

Some AS2 messages are currently experiencing delays. This is related to today's scheduled certificate change, as previously communicated. This change requires certain trading partners to update their settings. We are actively contacting those affected to help them complete the necessary updates.
Components affected
MessageXchange Message processing
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/23/2024 04:03AM

AS2 messages are flowing as normal, with delays isolated to two trading partners. We're continuing to follow up and assist them to resolve their issues.

MONITORING 4 months ago - at 08/22/2024 07:34AM

Most AS2 messages are now sending correctly. We'll continue to monitor and work with the small number of remaining affected trading partners to help them resolve any issues.

IDENTIFIED 4 months ago - at 08/22/2024 03:55AM

Some AS2 messages are currently experiencing delays. This is related to today's scheduled certificate change, as previously communicated. This change requires certain trading partners to update their settings. We are actively contacting those affected to help them complete the necessary updates.

Latest MessageXchange outages

SSCC label barcode issue - 9 months ago
MessageXchange www2 issue - about 1 year ago
Message wait time - over 1 year ago

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