Outage in Mews
Downgraded Performance
Resolved Major
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Outage Details
We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Components affected
Mews Operations Mews Guest Journey Mews Business Intelligence Mews Payments Mews Open APILatest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 04/24/2025 06:25AM
One backend instance was misbehaving. Platform team restarted it. We are no longer observing errors. The issue is now fully resolved. Mews is now operating as expected.
IDENTIFIED
29 days ago - at 04/24/2025 06:18AM
The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
INVESTIGATING
29 days ago - at 04/24/2025 06:06AM
We have noticed a downgraded performance of the system.
We are currently looking into it.
Thank you for your patience.
Latest Mews outages
Degradation of performance - about 9 hours ago
Unplanned Outage - we are working hard on a solution - 3 days ago
Some terminal payments are failing to process - 4 days ago
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