Outage in Mews

Failing payments, misssing reservations from channel managers

Resolved Minor
July 05, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.
Components affected
Mews Payments Mews Marketplace

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/05/2025 08:37AM

An outage on our partner PCI Proxy’s side — has been resolved. We’ve recovered the missing reservations from Booking.com and will contact affected partners. If you’re still missing any reservations from this timeframe, please manually push them from your intranet to ensure proper delivery to Mews. We apologize for the inconvenience caused.

MONITORING 4 months ago - at 07/05/2025 08:10AM

PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.

IDENTIFIED 4 months ago - at 07/05/2025 08:01AM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

IDENTIFIED 4 months ago - at 07/05/2025 07:53AM

PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.

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