Outage in Mews
Failing payments, misssing reservations from channel managers
Resolved MinorIncident Report
PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/05/2025 08:37AM
An outage on our partner PCI Proxy’s side — has been resolved. We’ve recovered the missing reservations from Booking.com and will contact affected partners. If you’re still missing any reservations from this timeframe, please manually push them from your intranet to ensure proper delivery to Mews. We apologize for the inconvenience caused.
MONITORING
10 months ago - at 07/05/2025 08:10AM
PCI proxy confirmed services are back online. New reservations from channel managers are being created. Payments are being processed successfully.
IDENTIFIED
10 months ago - at 07/05/2025 08:01AM
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
IDENTIFIED
10 months ago - at 07/05/2025 07:53AM
PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.
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