Outage in Mews

Terminal Multicurrency payment issue (for properties with Multicurrency enabled)

Minor
July 11, 2025 - Started 2 days ago
Official incident page

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Outage Details

Terminal payments that are eligible for Multicurrency are not offering guests the option to pay in their card’s currency. Instead, payments are being processed in the property’s default gateway currency. The payment will still go through as normal, and online payments are not affected. Our payment provider has identified the issue and is actively working on a fix. We’ll keep you updated as soon as it’s resolved.
Components affected
Mews Payments
Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 07/11/2025 02:16PM

We will continue to monitor the issue and advise when our payment provider expects to return to normal operation.

IDENTIFIED 2 days ago - at 07/11/2025 02:09PM

Terminal payments that are eligible for Multicurrency are not offering guests the option to pay in their card’s currency. Instead, payments are being processed in the property’s default gateway currency.
The payment will still go through as normal, and online payments are not affected.
Our payment provider has identified the issue and is actively working on a fix. We’ll keep you updated as soon as it’s resolved.

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