Outage in Mews

Failing payments, Reservation Delivery via channel managers

Resolved Minor

July 29, 2025 - Started 9 months ago - Lasted about 12 hours
Official incident page

Incident Report

Third-party service disruption affecting Mews Payments and Marketplace Payments: Payment processing delays and terminals being temporarily unavailable. Channel Managers: Reservation delivery. Delays and possibly missing reservations.

Components affected

Mews Payments Mews Marketplace

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/30/2025 01:09PM

Issue has been resolved.

Impact on Payments:
Temporary terminal unavailability.
Failing payments were reprocessed.

Impact on Marketplace
Reservation delivery delays.
Channel manager partners were notified to repush missing reservations.

MONITORING 9 months ago - at 07/30/2025 02:49AM

Another minor outage window observed at 2:33UTC until 2:41UTC

MONITORING 9 months ago - at 07/30/2025 01:24AM

Third-party partner has resolved the issue.

Affected period is 12:42UTC - 12:53UTC 30 July 2025

Payments and Marketplace fully operational.

MONITORING 9 months ago - at 07/30/2025 01:15AM

Third-party service disruption affecting Mews Payments and Marketplace

Payments:
Payment processing delays and terminals being temporarily unavailable.

Channel Managers:
Reservation delivery.
Delays and possibly missing reservations.

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