Outage in Mews

Issues with Stripe Terminal Payment Completion

Resolved Minor
September 16, 2025 - Started about 5 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Components affected
Mews Payments
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 09/16/2025 03:50PM

The issue has been fully resolved. All payments are now in their correct final states—either completed or appropriately marked as failed. No further impact is expected.

MONITORING about 5 hours ago - at 09/16/2025 03:00PM

The root cause has been resolved. New payments are processing without delay, and we are actively monitoring previously impacted payments.

INVESTIGATING about 5 hours ago - at 09/16/2025 02:43PM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

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