Outage in Mews

Elevated API Errors

Resolved Major
September 25, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

We're currently investigating an elevated level of API errors. Customers may experience issues when performing actions in the web app, making API calls, or completing reservations and other operations, which may be delayed. We've identified the root cause and are actively working on mitigation.
Components affected
Mews Open API Mews Operations

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/25/2025 01:10PM

We are pleased to report that the service issue identified earlier today has been fully resolved. Our engineering team has been closely monitoring system performance for the past two hours, and all metrics have returned to normal levels.

All services are operating normally. We have seen no recurrence of the issue during our extended monitoring period.

We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve this matter.

Thank you for your understanding.

MONITORING about 1 month ago - at 09/25/2025 08:53AM

We experienced an elevated error rate across the API and web application, resulting in widespread operation failures. The root cause was an expired certificate in an internal service.
The issue has been resolved and all services are now fully restored. We apologize for any inconvenience this may have caused.

IDENTIFIED about 1 month ago - at 09/25/2025 08:41AM

We're currently investigating an elevated level of API errors. Customers may experience issues when performing actions in the web app, making API calls, or completing reservations and other operations, which may be delayed. We've identified the root cause and are actively working on mitigation.

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