Outage in Mews

Failing payments, misssing reservations from channel managers

Resolved Major
October 22, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.
Components affected
Mews Operations Mews Payments

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/22/2025 05:35PM

Payment and reservation processing now fully operational.

IDENTIFIED about 2 months ago - at 10/22/2025 05:06PM

PCI proxy is experiencing outage thus new reservations from channel managers aren't created and payments are failing.

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