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Outage in Mews

Unplanned Outage - Cloudflare issues

Resolved Major
December 05, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing an unplanned outage, one of our major cloud provision services (Cloudflare) is having a major incident, and it is preventing traffic reaching our Mews applications. We are working with them to remediate and will post updates regularly.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/05/2025 10:33AM

Our services were impacted earlier today due to a Cloudflare outage. Cloudflare has confirmed the issue was related to a change in their Web Application Firewall and has since resolved it. We will share more information as it becomes available today.

MONITORING about 2 months ago - at 12/05/2025 09:45AM

The global Cloudflare outage is resolved and Mews is accessible again.
Reservations arriving through API and Channel Manager connections during the affected time window might be missing. Background processing and Connector API webhooks delivery might be delayed by 10-20 minutes as we are reattempting delivery to affected partners.

MONITORING about 2 months ago - at 12/05/2025 09:15AM

Cloudflare have reported the issue as mitigated and we are observing service recovery.

INVESTIGATING about 2 months ago - at 12/05/2025 09:04AM

More information on the cloudflare outage is shared on their official statuspage https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q .

INVESTIGATING about 2 months ago - at 12/05/2025 08:59AM

We are currently experiencing an unplanned outage, one of our major cloud provision services (Cloudflare) is having a major incident, and it is preventing traffic reaching our Mews applications. We are working with them to remediate and will post updates regularly.

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