Outage in Mews
Unplanned Outage - Cloudflare issues
Resolved MajorIncident Report
We are currently experiencing an unplanned outage, one of our major cloud provision services (Cloudflare) is having a major incident, and it is preventing traffic reaching our Mews applications. We are working with them to remediate and will post updates regularly.
Components affected
Mews Operations Mews Guest Journey Mews Business Intelligence Mews Payments Mews Open API Mews MarketplaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 12/05/2025 10:33AM
Our services were impacted earlier today due to a Cloudflare outage. Cloudflare has confirmed the issue was related to a change in their Web Application Firewall and has since resolved it. We will share more information as it becomes available today.
MONITORING
5 months ago - at 12/05/2025 09:45AM
The global Cloudflare outage is resolved and Mews is accessible again.
Reservations arriving through API and Channel Manager connections during the affected time window might be missing. Background processing and Connector API webhooks delivery might be delayed by 10-20 minutes as we are reattempting delivery to affected partners.
MONITORING
5 months ago - at 12/05/2025 09:15AM
Cloudflare have reported the issue as mitigated and we are observing service recovery.
INVESTIGATING
5 months ago - at 12/05/2025 09:04AM
More information on the cloudflare outage is shared on their official statuspage https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q .
INVESTIGATING
5 months ago - at 12/05/2025 08:59AM
We are currently experiencing an unplanned outage, one of our major cloud provision services (Cloudflare) is having a major incident, and it is preventing traffic reaching our Mews applications. We are working with them to remediate and will post updates regularly.
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