Outage in Mews

Delayed delivery of webhooks

Resolved Minor
December 17, 2025 - Started 16 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are investigating delayed delivery of approximately 9% of webhooks, which may be delayed up to 3 days.
Components affected
Mews Open API

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 12/17/2025 08:33PM

The backlog of events has been processed and webhooks delivery is back to normal.

MONITORING 16 days ago - at 12/17/2025 06:38PM

The recovery of webhooks delivery continues, full recovery expected within 3 hours.

IDENTIFIED 16 days ago - at 12/17/2025 05:14PM

We took steps to mitigate the impact and sending of delayed webhooks has resumed. We are monitoring the improvement and will take additional steps to increase the recovery speed.

IDENTIFIED 16 days ago - at 12/17/2025 03:12PM

We took initial steps to resolve the issue, but the webhooks processing is still partially stuck for the following event types: ServiceOrderUpdated, MessageAdded, PaymentUpdated.

We will update you soon on further progress.

IDENTIFIED 16 days ago - at 12/17/2025 01:35PM

We have identified the cause for the delays and now we are taking steps to restore the webhooks delivery performance.

INVESTIGATING 16 days ago - at 12/17/2025 01:05PM

We are investigating delayed delivery of approximately 9% of webhooks, which may be delayed up to 3 days.

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