Outage in Mews

Investigating issues with Mews Services [Mews Kiosk]

Resolved Minor

December 31, 2025 - Started 23 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating reports of an issue affecting Mews Kiosk. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

Components affected

Mews Guest Journey

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 12/31/2025 06:36PM

The observed spike of responses affecting Kiosk clients stopped occurring after ~14:00 UTC. No new occurrences have been detected since.

Investigation confirmed the errors were caused by server-side transaction timeouts during bill retrieval, with no evidence of application logic failures.

As the issue has self-resolved and is no longer reproducible, the incident is being closed. The situation will continue to be monitored and followed up systematically.

INVESTIGATING 23 days ago - at 12/31/2025 02:30PM

We are currently investigating reports of an issue affecting Mews Kiosk. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

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