Outage in Mews
Investigating issues with Mews Services [Mews Kiosk]
Resolved MinorIncident Report
We are currently investigating reports of an issue affecting Mews Kiosk. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Components affected
Mews Guest JourneyTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/31/2025 06:36PM
The observed spike of responses affecting Kiosk clients stopped occurring after ~14:00 UTC. No new occurrences have been detected since.
Investigation confirmed the errors were caused by server-side transaction timeouts during bill retrieval, with no evidence of application logic failures.
As the issue has self-resolved and is no longer reproducible, the incident is being closed. The situation will continue to be monitored and followed up systematically.
INVESTIGATING
4 months ago - at 12/31/2025 02:30PM
We are currently investigating reports of an issue affecting Mews Kiosk. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
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