Outage in Mews

Downgraded Performance

Minor
January 01, 2026 - Started about 10 hours ago
Official incident page

Incident Report

We're investigating an issue affecting some reporting features. Some customers may see missing or delayed data in reports, but also errors when accessing some pages and general slowness. We’ve traced the problem to an issue with our database systems and are working closely with our cloud provider, Microsoft Azure, to resolve it as quickly as possible.
Components affected
Mews Operations

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Latest Updates ( sorted recent to last )
MONITORING about 9 hours ago - at 01/01/2026 09:53PM

The underlying issue was resolved and systems are recovering. Reporting features and page performance should be returning to normal, but we’re continuing to monitor closely to ensure everything is fully stable.

INVESTIGATING about 10 hours ago - at 01/01/2026 09:17PM

We're investigating an issue affecting some reporting features. Some customers may see missing or delayed data in reports, but also errors when accessing some pages and general slowness.
We’ve traced the problem to an issue with our database systems and are working closely with our cloud provider, Microsoft Azure, to resolve it as quickly as possible.

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