Downgraded Performance

The mitigation was successfully applied, and systems are now fully operational. During the process, there were two brief performance spikes, but these have been resolved. We will continue to monitor closely, but no further impact is expected.

Microsoft Azure will be performing a restart of our database as part of a long-term fix to fully resolve the underlying issue. This restart is scheduled for 22:00 UTC and may cause brief downtime or slower performance during the maintenance window. We will continue to monitor closely and provide updates once the process is complete. Please see https://status.mews.com/incidents/1wqydcw6p47c for more details.

Systems are stable and reporting features are working as expected. We continue to monitor closely and are actively working with Microsoft Azure on mitigating the root cause to prevent any recurrence.

Systems have stabilized and reporting features are functioning normally. However, the underlying root cause has not yet been fully addressed, and the issue could potentially recur. We remain engaged with Microsoft on a detailed root cause analysis and long-term remediation. We will continue to monitor closely and share updates as we progress.

We’re seeing the issue reoccur, affecting some reporting features. Customers may experience missing or delayed data in reports, errors when accessing certain pages, and general slowness.
We are actively working with Microsoft Azure to resolve it as quickly as possible.

Performance remains stable. We are continuing to work closely with Microsoft on a detailed root cause analysis and deeper investigation.

The underlying issue was resolved and systems are recovering. Reporting features and page performance should be returning to normal, but we’re continuing to monitor closely to ensure everything is fully stable.

We're investigating an issue affecting some reporting features. Some customers may see missing or delayed data in reports, but also errors when accessing some pages and general slowness.
We’ve traced the problem to an issue with our database systems and are working closely with our cloud provider, Microsoft Azure, to resolve it as quickly as possible.