Outage in Mews

Booking Engine experiencing issues

Resolved Major
January 15, 2026 - Started about 17 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We've spotted issues with the Booking Engine. We're currently investigating the issue, and will provide an update soon.
Components affected
Mews Guest Journey

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 01/15/2026 06:02PM

Since all Booking Engines are now working, although without the new Upsell feature, we will be closing this incident. Thank you for your patience and understanding.

IDENTIFIED about 14 hours ago - at 01/15/2026 05:10PM

We are still trying to fix the issue, as it is related to the new Upsell feature, we have temporarily disabled this new feature; Booking Engine will be using the old promotions configuration in the interim. Apologies for the inconvenience, and thank you for your patience.

IDENTIFIED about 14 hours ago - at 01/15/2026 04:37PM

We are still working to fix the issue. Thank you for your patience

IDENTIFIED about 15 hours ago - at 01/15/2026 03:44PM

We are still working on resolving the issue. Thank you for your patience.

IDENTIFIED about 16 hours ago - at 01/15/2026 03:04PM

We have identified the issue and are working on to resolve it

INVESTIGATING about 17 hours ago - at 01/15/2026 02:32PM

We've spotted issues with the Booking Engine. We're currently investigating the issue, and will provide an update soon.

Latest Mews outages

Outdated accounting ledgers - about 23 hours ago
Mews Events dates mismatch - 3 days ago
Incorrect tax rate applied to cancellation fees (Netherlands and Finland) - 4 days ago
Ledgers not available - 8 days ago
Downgraded Performance - 8 days ago

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