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Outage in Mews

Delays sending availability and rate updates to Booking.com

Resolved Minor
August 22, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Updates to availability, rates and restrictions sent from Mews to Booking.com began to be delayed at 14:00 CEST today. We traced the cause to slow and failing responses from Booking.com's rates and availability service, and we have contacted Booking.com. Properties with a Booking.com connection may see recent changes take longer than usual to appear.
Components affected
Mews Marketplace

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/22/2026 09:45PM

Booking.com's rates and availability service has recovered and updates are being delivered normally. Waiting updates are still being processed and will be delivered over the next few hours.

MONITORING about 1 month ago - at 08/22/2026 08:36PM

Booking.com's rates and availability service has recovered and delivery of pending updates is now progressing quickly. We expect all outstanding availability, rate and restriction updates to be delivered within the hour. Availability and rates on Booking.com will then match Mews. We are monitoring the connection.

MONITORING about 1 month ago - at 08/22/2026 07:41PM

We are still monitoring the pending queue items, but updates are still being sent with some delay. We’re monitoring the system closely and keeping an eye on the processing times.

MONITORING about 1 month ago - at 08/22/2026 06:27PM

The queue is clearing slowly, but updates are still being sent with some delay. We’re monitoring the system closely and keeping an eye on the processing times.

IDENTIFIED about 1 month ago - at 08/22/2026 05:18PM

Updates to availability, rates and restrictions sent from Mews to Booking.com began to be delayed at 14:00 CEST today. We traced the cause to slow and failing responses from Booking.com's rates and availability service, and we have contacted Booking.com.
Properties with a Booking.com connection may see recent changes take longer than usual to appear.

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