Outage in Mews
Issue with check in flow in Mews
Resolved MinorIncident Report
The Mews team identified an issue with the chekcing flow in selected properties and we are working on a resolution. Further updates will follow as we make progress.
Components affected
Mews OperationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 10/18/2026 04:39AM
This issue is now resolved, some properties saw slow responses and errors in Mews when checking in guests or making changes to reservations. This included changing dates, adding products, cancelling and locking reservations. Some actions took around 30 seconds and then failed. Viewing reservations and checking out guests were not affected.
We are sorry for the disruption to your front desk. We’re reviewing what happened so we can catch this kind of issue sooner in future.
IDENTIFIED
about 14 hours ago - at 10/18/2026 03:23AM
The Mews team identified an issue with the chekcing flow in selected properties and we are working on a resolution. Further updates will follow as we make progress.
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