Outage in Microsoft Office 365

Users may be unable to access Microsoft 365 services in New Zealand

Resolved Major
July 31, 2024 - Started about 2 months ago - Lasted about 4 hours

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Outage Details

Our monitoring indicates that the Microsoft service impact should be resolved for all users in New Zealand with minimal residual impact to some users. We're contacting some of these affected users to further corroborate the problem is remediated.
Latest Updates ( sorted recent to last )
about 2 months ago - at 08/01/2024 12:37AM

Title: Users may be unable to access Microsoft 365 services in New Zealand
User impact: Users may be unable to access Microsoft 365 services in New Zealand.
Current status: Our monitoring indicates that the Microsoft service impact should be resolved for all users in New Zealand with minimal residual impact to some users. We're contacting some of these affected users to further corroborate the problem is remediated.
Next update: Thursday, August 1, 2024, at 2:30 AM UTC

about 2 months ago - at 07/31/2024 11:26PM

Title: Users may be unable to access Microsoft 365 services in New Zealand
User impact: Users may be unable to access Microsoft 365 services in New Zealand.
Current status: Our service availability is continuing to recover for the majority of users. However, we've identified a small subset of users experiencing residual impact, and we're applying targeted solutions to provide relief. In parallel, our investigation into what initially caused this issue are ongoing.
Next update: Thursday, August 1, 2024, at 12:30 AM UTC

about 2 months ago - at 07/31/2024 10:49PM

Title: Users may be unable to access Microsoft 365 services in New Zealand
User impact: Users may be unable to access Microsoft 365 services in New Zealand.
Current status: We’ve rerouted network traffic to alternate infrastructure and are seeing improvements in service availability. We’ll continue to closely monitor telemetry as we work to identify the underlying cause of the network issue.
Next update: Wednesday, July 31, 2024, at 11:30 PM UTC

about 2 months ago - at 07/31/2024 09:56PM

Title: Users may be unable to access Microsoft 365 services in New Zealand
User impact: Users may be unable to access Microsoft 365 services in New Zealand.
Current status: We're receiving reports of an issue where users in New Zealand are unable to access Microsoft 365 services such as Outlook and Microsoft Teams. We suspect that a networking issue is causing access issues to the aforementioned services and are working to reroute service traffic to healthy infrastructure to resolve this issue.
Next update by: Wednesday, July 31, 2024, at 11:30 PM UTC

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