Outage in Microsoft 365 Consumer

Users may experience various issues with Microsoft 365 (Microsoft Copilot)

Resolved Major

July 01, 2025 - Started 10 months ago - Lasted about 1 hour

Incident Report

While we're seeing a decrease in user reported issues for Copilot that indicate the service is returning to healthy levels, we expect that some users may still be affected. In parallel, we're identifying specific impact scenarios users are facing. We're investigating further as to the source of the issue.

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Latest Updates ( sorted recent to last )

10 months ago - at 07/01/2025 07:59PM

Title: Users may experience various issues with Microsoft 365 (Microsoft Copilot)
User impact: Users may experience various issues with Copilot.
Current status: While we're seeing a decrease in user reported issues for Copilot that indicate the service is returning to healthy levels, we expect that some users may still be affected. In parallel, we're identifying specific impact scenarios users are facing. We're investigating further as to the source of the issue.
Next update by: Tuesday, July 1, 2025, at 9:00 PM UTC

10 months ago - at 07/01/2025 07:34PM

Title: Users may experience various issues with Microsoft 365 (Microsoft Copilot)
User impact: Users may experience various issues with Copilot.
Current status: We're investigating a potential issue with Copilot and determining what scenarios are affected. We'll provide an update within 30 minutes.

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