Outage in Microsoft 365 Consumer
Users may see intermittent issues with the Microsoft Copilot service
Resolved Major
April 23, 2026 - Started about 16 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Microsoft Copilot for personal use experienced intermittent service issues for 1.5 hours due to decreased performance on supporting infrastructure. Users encountered error messages including "Having trouble with requests" and "I'm sorry, I'm having trouble responding to requests right now." Microsoft investigated recent changes that may have contributed to the performance degradation and resolved the issue.
We're observing decreased performance on a portion of infrastructure supporting Microsoft Copilot for personal use and are reviewing any recent changes that could be contributing to the impact.
Components affected
Microsoft 365 Consumer Microsoft CopilotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 16 hours ago - at 04/24/2026 02:52AM
Title: Users may see intermittent issues with the Microsoft Copilot service
User impact: Users may see intermittent issues with the Microsoft Copilot service.
More info: Affected users may see the following error messages:
"Having trouble with requests"
"I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit"
Current status: We're observing decreased performance on a portion of infrastructure supporting Microsoft Copilot for personal use and are reviewing any recent changes that could be contributing to the impact.
Next update by: Friday, April 24, 2026, at 5:00 AM UTC
about 16 hours ago - at 04/24/2026 02:24AM
Title: Users may see intermittent issues with the Microsoft Copilot service
User impact: Users may see intermittent issues with the Microsoft Copilot service.
More info: Affected users may see the following error messages:
"Having trouble with requests"
"I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit"
Current status: We're investigating a potential issue with Microsoft Copilot and checking for impact to your organization. We'll provide an update within 30 minutes.
Latest Microsoft 365 Consumer outages
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