Users may experience issues accessing Outlook.com in the iOS mail app

Title: iOS, iPadOS, and iPad users may experience issues accessing Outlook and Hotmail from the iOS default Mail app
User impact: iOS, iPadOS, and iPad users may experience issues accessing Outlook and Hotmail from the iOS default Mail app.
More Info:
Outlook.com, Hotmail.com, and the Outlook app are still working as expected. However, if your account is locked out, you'll need to take multiple actions as outlined below.
First, you'll need to follow guidance in the article: https://support.microsoft.com/en-us/office/ios-ipados-users-may-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7
Next, after you've completed all steps in the above article, you will need to complete the numbered steps below for each impacted device.
iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device:
1. Open the Settings app on your iOS/iPadOS device.
2. Scroll down and tap on Mail.
3. Select Accounts under the Mail settings.
4. Tap on the email account for which you need to re-enter the password.
5. Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version).
6. Enter the updated or correct password in the Password field.
7. Tap Done to save the changes.
8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.
Current status: We're continuing to monitor service telemetry and can confirm our environment remains healthy as more users follow the instructions provided in the More info section of this communication for EACH individual impacted device. We’ve included a link to a support article with guidance on remediating impact should affected users encounter issues with this recommended process.
Next update by: Friday, May 1, 2026, at 6:00 PM UTC

Title: iOS and iPadOS users may experience issues accessing Outlook and Hotmail from the iOS default Mail app
User impact: iOS and iPadOS users may experience issues accessing Outlook and Hotmail from the iOS default Mail app.
More Info:
Outlook.com, Hotmail.com, and the Outlook app are still working as expected. However, if your account is locked out, you'll need to take multiple actions.
First, you'll need to follow guidance in the article: https://support.microsoft.com/en-us/office/ios-ipados-users-may-experience-issues-accessing-their-outlook-and-hotmail-accounts-from-the-ios-ipados-default-mail-app-3584197b-8ffb-46ce-b5c6-f4cc71ff29a7
Next, after you've completed the steps in the above article, you will need to complete the numbered steps below for each impacted device.
iOS and iPadOS users must take the following steps to access their accounts on EACH impacted device:
1. Open the Settings app on your iOS/iPadOS device.
2. Scroll down and tap on Mail.
3. Select Accounts under the Mail settings.
4. Tap on the email account for which you need to re-enter the password.
5. Tap on Account Settings or directly on the Password field (depending on your iOS/iPadOS version).
6. Enter the updated or correct password in the Password field.
7. Tap Done to save the changes.
8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.
Current status: Our service environment remains healthy, and users should follow the instructions listed in the More info section above for EACH impacted device. We’ve included a link to a support article with guidance should you encounter additional issues.
Next update by: Thursday, April 30, 2026, at 10:00 PM UTC

Title: Users may experience issues accessing Outlook.com
User impact: Users may experience intermittent issues signing in to Outlook.com.
Current status: We’re continuing to closely monitor service telemetry which continues to show the mitigation actions have been successful. However, if users are still impacted, we recommend that users attempt to sign-in again and if they encounter the error message stating “You’ve tried to sign-in too many times with an incorrect account or password”, they should follow the inline user experience to reset their password and sign-in again.
Next update by: Wednesday, April 29, 2026, at 10:00 PM UTC

Title: Users may experience issues accessing Outlook.com
User impact: Users may experience intermittent issues signing in to Outlook.com.
More Info: If you are still impacted, we recommend the following steps outlined below to sign-in again on iOS devices:
1. Open the Settings app on your iPhone.
2. Scroll down and tap on Mail.
3. Select Accounts under the Mail settings.
4. Tap on the email account for which you need to reenter the password.
5. Tap on Account Settings or directly on the Password field. This will depend on your iOS version.
6. Enter the updated or correct password in the Password field.
7. Tap Done to save the changes.
8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.
Current status: We’re closely monitoring our internal and external service telemetry to ensure the impact does not reoccur. We still advise that users attempt to sign-in again and if they encounter the error message stating “You’ve tried to sign-in too many times with an incorrect account or password”, they should follow the inline user experience to reset their password and sign-in again.
Next update by: Wednesday, April 29, 2026, at 2:00 PM UTC

Title: Users may experience issues accessing Outlook.com in the iOS mail app
User impact: Users may experience intermittent issues signing-in to Outlook.com in the iOS mail app.
More Info: If you are still impacted, we recommend the following steps outlined below to sign-in again on iOS devices:
1. Open the Settings app on your iPhone.
2. Scroll down and tap on Mail.
3. Select Accounts under the Mail settings.
4. Tap on the email account for which you need to reenter the password.
5. Tap on Account Settings or directly on the Password field. This will depend on your iOS version.
6. Enter the updated or correct password in the Password field.
7. Tap Done to save the changes.
8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.
Current status: We’ve completed all our optimization changes to fully address the impact for the outlook.com iOS sign-in experience and we’ve confirmed service health has returned to normal. We anticipate that users should no longer experience repeated sign-in prompts hindering the sign-in process. We recommend that users attempt to sign-in again and if they encounter the error message stating “You’ve tried to sign-in too many times with an incorrect account or password”, they should follow the inline user experience to reset their password and sign-in again.
Next update by: Wednesday, April 29, 2026, at 9:00 AM UTC

Title: Users may experience issues accessing Outlook.com in the iOS mail app
User impact: Users may experience intermittent issues signing-in to Outlook.com in the iOS mail app.
Current status: We’re continuing to implement further optimizations for the outlook.com iOS sign-in experience to help address reports of persisting impact. While we monitor these optimization changes to assess their effectiveness, we’re also looking into what additional changes may be needed to address the scenario in which users are encountering repeated sign-in prompts. We still recommend that for users experiencing this scenario, they should sign in with other methods or reset their password to sign in to their accounts. We’ll continue to provide more guidance as it becomes available.
Next update by: Wednesday, April 29, 2026, at 3:30 AM UTC

Title: Users may experience issues accessing Outlook.com in the iOS mail app
User impact: Users may experience intermittent issues signing-in to Outlook.com in the iOS mail app.
Current status: We're continuing to optimize the outlook.com iOS sign-in experience to address reports of persisting impact. We've also investigated the scenario in which users are encountering repeated sign-in prompts and are then informed, "You've tried to sign in too many times with an incorrect account or password"; users experiencing this scenario should sign in with other methods or reset their password to sign in to their accounts. We'll provide more guidance as it becomes available.
Next update by: Wednesday, April 29, 2026, at 1:30 AM UTC

Title: Users may experience issues accessing Outlook.com in the iOS mail app
User impact: Users may experience intermittent issues signing-in to Outlook.com in the iOS mail app.
Current status: We're continuing to optimize the outlook.com iOS sign-in experience to address reports of persisting impact. We've also investigated the scenario in which users are encountering repeated sign-in prompts and are then informed, "You've tried to sign in too many times with an incorrect account or password"; users experiencing this scenario should sign in with other methods or reset their password to sign in to their accounts. We'll provide more guidance as it becomes available.
Next update by: Wednesday, April 29, 2026, at 1:30 AM UTC

Title: Users may experience issues accessing Outlook.com in the iOS mail app
User impact: Users may experience intermittent issues signing-in to Outlook.com in the iOS mail app.
Current status: We're performing some changes to optimize the outlook.com iOS sign-in experience and, once complete, we'll provide instructions to help users sign back into their accounts. In the interim as we develop this change, we recommend trying the following steps to sign in to your account:
1. Open the Settings app on your iPhone.
2. Scroll down and tap on Mail.
3. Select Accounts under the Mail settings.
4. Tap on the email account for which you need to reenter the password.
5. Tap on Account Settings or directly on the Password field (depending on your iOS version).
6. Enter the updated or correct password in the Password field.
7. Tap Done to save the changes.
8. Open the Mail app to confirm that the account is syncing properly and emails are being sent/received.
Next update by: Tuesday, April 28, 2026, at 11:00 PM UTC

Title: Users may experience issues accessing Outlook.com in the iOS mail app
User impact: Users may experience intermittent issues signing-in to Outlook.com in the iOS mail app.
Current status: We’ve received reports that impact associated with OL1292958 persists. We've resumed our investigation of the issue and are currently analyzing service telemetry and investigating reported behavior to determine scope and next steps.
Next update by: Tuesday, April 28, 2026, at 5:00 PM UTC