Some users may be unable to utilize the Classic Search People vertical within SharePoint Online

Title: Some users may be unable to utilize the Classic Search People vertical within SharePoint Online

User impact: Users may be unable to utilize the Classic Search People vertical within SharePoint Online.

More info: Impact is specific to Graph Search Query and Classic SharePoint Search queries. Additionally, when users attempt to utilize the Classic Search People vertical, no search results are returned.

Current status: We've identified a code change to resolve an unrelated service incident introduced a compatibility issue that is preventing users from utilizing the Classic Search People vertical within SharePoint Online as expected. We're reverting the offending change in stages and have received positive confirmation from some users who initially reported the issue that the impact is remediated. We're continuing to monitor the reversion to ensure the issue is resolved for all remaining affected users.

Scope of impact: Impact is specific to some users who are served through the affected infrastructures.

Start time: Wednesday, January 31, 2024, at 3:00 AM UTC

Root cause: A code change to resolve an unrelated service incident introduced a compatibility issue and is preventing users from utilizing the Classic Search People vertical within SharePoint Online as expected.

Next update by: Monday, February 5, 2024, at 8:00 PM UTC

Title: Some users may be unable to utilize the Classic Search People vertical within SharePoint Online

User impact: Users may be unable to utilize the Classic Search People vertical within SharePoint Online.

More info: Specifically, when affected users attempt to utilize the Classic Search People vertical, no search results are returned.

Current status: We’ve so far been unable to determine the precise cause of the Classic Search request failures. We’re proceeding with our analysis of HAR logs and additional diagnostic data to isolate the root cause, and develop a remediation plan.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

Next update by: Monday, February 5, 2024, at 6:00 PM UTC

Title: Some users may be unable to utilize the Classic Search People vertical within SharePoint Online

User impact: Users may be unable to utilize the Classic Search People vertical within SharePoint Online.

More info: Specifically, when affected users attempt to utilize the Classic Search People vertical, no search results are returned.

Current status: Following analysis of associated support cases and diagnostic service telemetry, we’ve observed that a high volume of Classic Search requests are unexpectedly failing, causing impact. We’re conducting an analysis of HTTP Archive format (HAR) logs to understand what is causing the request failures, so we can formulate an appropriate mitigation plan.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

Next update by: Monday, February 5, 2024, at 4:00 PM UTC

Title: Some users may be unable to utilize the Classic Search People vertical within SharePoint Online

User impact: Users may be unable to utilize the Classic Search People vertical within SharePoint Online.

More info: Specifically, when affected users attempt to utilize the Classic Search People vertical, no search results are returned.

Current status: We’re reviewing associated support case details to understand more about the issue, and determine our next troubleshooting steps.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

Next update by: Monday, February 5, 2024, at 2:00 PM UTC