Outage in Microsoft 365
Users may be unable to access one or more Microsoft 365 services
Resolved Minor
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Outage Details
Components affected
Microsoft 365 suiteLatest Updates ( sorted recent to last )
Title: Users may be unable to access one or more Microsoft 365 services
User impact: Users may be unable to access one or more Microsoft 365 services.
More info: Impacted Microsoft 365 services and applications include, but aren't limited to:
- Microsoft Teams
- Exchange Online
- SharePoint Online
Current status: We've worked with the third-party Internet Service Provider (ISP) and confirmed that a change within their managed-environment resulted in impact. The ISP has reverted the change and we're now seeing signs of recovery. We're continuing to monitor network telemetry data to ensure a full recovery.
Scope of impact: Impact is specific to a subset of users who are attempting to access the service from the North America region.
Start time: Thursday, September 12, 2024, at 11:46 AM UTC
Next update by: Thursday, September 12, 2024, at 3:00 PM UTC
We're reviewing network telemetry while also looking at any recent changes to our networking infrastructure. We're working with a third-party Internet Service Provider to understand the underlying cause.
This quick update is designed to give the latest information on this issue.
Title: Users may be unable to access one or more Microsoft 365 services
User impact: Users may be unable to access one or more Microsoft 365 services.
More info: Impacted Microsoft 365 services and applications include, but aren't limited to:
- Microsoft Teams
- Exchange Online
- SharePoint Online
Current status: We're reviewing network telemetry logs to identify the root cause of the issue and develop our remediation plan.
Scope of impact: Impact is specific to a subset of users who are attempting to access the service from the North America region.
Next update by: Thursday, September 12, 2024, at 2:00 PM UTC
Title: Unable to access one or more Microsoft 365 services
User impact: Users may be unable to access one or more Microsoft 365 services.
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
Scope of impact: Impact is specific to a subset of users who are accessing the service from the US.
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