Outage in Microsoft 365
Users may be experiencing issues with both sending and receiving emails
Resolved Minor
July 16, 2025 - Started 9 months ago
- Lasted about 4 hours
Incident Report
Title: Users may be experiencing issues with both sending and receiving emails
User impact: Some users may be experiencing issues with both sending and receiving emails.
Current status: We're investigating reports of an issue and checking for impact to your organization. We'll provide an update within 60 minutes.
Components affected
Exchange OnlineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
9 months ago - at 07/16/2025 04:30PM
Title: Users may be experiencing issues with both sending and receiving emails
User impact: Some users may be experiencing issues with both sending and receiving emails.
Current Status: We continue to see the service operating in a healthy state. We’re gathering logs from customers who reported impact to their mail flow, to identify any potential underlying impact.
Scope of impact: Microsoft Outlook users in North America may be impacted.
Next update by: Wednesday, July 16, 2025, at 6:30 PM UTC
9 months ago - at 07/16/2025 03:22PM
Title: Users may be experiencing issues with both sending and receiving emails
User impact: Some users may be experiencing issues with both sending and receiving emails.
Current Status: We're continuing to investigate customer reports of potential issues with email functionality and reviewing logs to try and isolate any causes of impact. Overall, we continue to see consistent healthy service availability.
Scope of impact: Microsoft Outlook users in North America may be impacted.
Next update by: Wednesday, July 16, 2025, at 4:30 PM UTC
9 months ago - at 07/16/2025 02:45PM
Title: Users may be experiencing issues with both sending and receiving emails
User impact: Some users may be experiencing issues with both sending and receiving emails.
Current status: Service telemetry indicates that the service is in a healthy state. We’re continuing to carefully monitor the service to identify any potential causes of impact.
Scope of impact: Microsoft Outlook users in North America may be impacted.
Next update by: Wednesday, July 16, 2025, at 8:30 PM UTC
9 months ago - at 07/16/2025 02:08PM
Title: Users may be experiencing issues with both sending and receiving emails
User impact: Some users may be experiencing issues with both sending and receiving emails.
Current status: We're investigating reports of an issue and checking for impact to your organization. We'll provide an update within 60 minutes.
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