Outage in Microsoft 365
Users may be unable to access the admin center and the Entra portal
Resolved Minor
October 09, 2025 - Started 27 days ago
- Lasted about 3 hours
Incident Report
Title: Users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services
User impact: Users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services.
Current status: We're investigating reports of an issue in which users may be unable to access the Microsoft 365 admin center or leverage Microsoft Entra to access other Microsoft 365 services. We're reviewing dependent service pathways to identify our initial investigating actions.
Scope of impact: Any users attempting to access the Microsoft 365 admin center or leverage Microsoft Entra to access other Microsoft 365 services may be impacted.
Next update by: Thursday, October 9, 2025, at 11:00 AM UTC
Components affected
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Latest Updates ( sorted recent to last )
27 days ago - at 10/09/2025 11:30AM
Title: Users may be unable to access the admin center and the Entra portal
User impact: Users may be unable to access the admin center and the Entra portal.
More info: Some users may also experience intermitted issues accessing some Microsoft 365 services.
Users may also be unable to access their cloud PCs via the Windows app web client.
Current status: We've restored approximately 98% of the AFD service. We’re actively monitoring telemetry to confirm full recovery. In parallel, we’re initiating failover for the Microsoft 365 Portal service to accelerate the restoration process.
Scope of Impact: Any users attempting to access the Microsoft 365 admin center or leverage Microsoft Entra to access other Microsoft 365 services may be impacted.
Start time: Thursday, October 9, 2025, at 7:58 AM UTC
Next Update: Thursday, October 9, 2025, at 1:00 PM UTC
27 days ago - at 10/09/2025 10:51AM
We identified a loss of capacity within the Azure Front Door (AFD) service causing impact to the Microsoft 365 service. We're restoring the service by bringing the AFD instances back online. Current telemetry shows signs of recovery, and we’re closely monitoring the service to ensure full restoration.
This quick update is designed to give the latest information on this issue.
27 days ago - at 10/09/2025 10:15AM
Title: Users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services
User impact: Users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services.
More info: Users may be unable to access their cloud PCs via the Windows app web client.
Current status: We've identified that an issue within the Azure Front Door (AFD) service is causing intermittent access issues to Microsoft 365 admin portals leading to wider impact. We're reviewing recent changes that may be contributing to the issue and are actively working on mitigation strategies.
Scope of Impact: Any users attempting to access the Microsoft 365 admin center or leverage Microsoft Entra to access other Microsoft 365 services may be impacted.
Start time: Thursday, October 9, 2025, at 7:58 AM UTC
Next Update: Thursday, October 9, 2025, at 12:00 PM UTC
27 days ago - at 10/09/2025 09:39AM
Title: Users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services
User impact: Users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services.
More info: Users may be unable to access Windows 365 Cloud PC via the Windows app web client. Retrying may help users to access their Windows 365 Cloud PC.
Current status: We're looking at diagnostic data to isolate the cause of the issue. Currently our investigation is focussed on the load balancing infrastructure.
Scope of Impact: Any users attempting to access the Microsoft 365 admin center or leverage Microsoft Entra to access other Microsoft 365 services may be impacted.
Start time: Thursday, October 9, 2025, at 7:58 AM UTC
Next Update: Thursday, October 9, 2025, at 11:00 AM UTC
27 days ago - at 10/09/2025 08:57AM
Title: Users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services
User impact: Users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services.
Current status: We're investigating reports of an issue in which users may be unable to access the Microsoft 365 admin center or leverage Microsoft Entra to access other Microsoft 365 services. We're reviewing dependent service pathways to identify our initial investigating actions.
Scope of impact: Any users attempting to access the Microsoft 365 admin center or leverage Microsoft Entra to access other Microsoft 365 services may be impacted.
Next update by: Thursday, October 9, 2025, at 11:00 AM UTC
source IsDown
Possible Outage Indicated by User Reports
Reports started 5 minutes before official outage was reported
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