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Outage in Microsoft 365

Some admins may receive failures creating or updating Communications Compliance policies in Microsoft Purview

Minor
September 14, 2026 - Started 23 days ago

Incident Report

Title: We're looking into a potential problem impacting Microsoft Purview

User impact: We're checking for potential impact to your users.

Current status: We're investigating a potential issue with Microsoft Purview and checking for impact to your organization. We'll provide an update within 30 minutes.

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Latest Updates ( sorted recent to last )
about 14 hours ago - at 10/06/2026 05:47PM

Title: Some admins may receive failures creating or updating Communications Compliance policies in Microsoft Purview

User impact: Admins may receive failures creating or updating Communications Compliance policies in Microsoft Purview.

More info: Impact is limited to Communications Compliance policies with more than four classifiers.

We advise admins to keep classifiers to a maximum of four during this time.

Current status: We've completed the deployment to over 90 percent of the affected infrastructure. While most admins should see relief, we expect the release to complete by the next scheduled update.

Scope of impact: Some admins may receive failures creating or updating Communications Compliance policies in Microsoft Purview with more than four classifiers. This section may be updated as the investigation progresses.

Root cause: A service update which intended to add operations with larger data sizes introduced a code error, causing size limitation issues.

Next update by: Monday, October 12, 2026, at 6:00 PM UTC

8 days ago - at 09/29/2026 04:35PM

Title: Some admins may receive failures creating or updating Communications Compliance policies in Microsoft Purview

User impact: Admins may receive failures creating or updating Communications Compliance policies in Microsoft Purview.

More info: Impact is limited to Communications Compliance policies with more than four classifiers.

We advise admins to keep classifiers to a maximum of four during this time and we anticipate the limit to be remediated by Monday, October 5, 2026.

Current status: We've continuing to monitor the deployment of our fix which remains scheduled to complete by Monday, October 5, 2026.

Scope of impact: Some admins may receive failures creating or updating Communications Compliance policies in Microsoft Purview with more than four classifiers. This section may be updated as the investigation progresses.

Estimated time to resolve: We anticipate impact to be remediated by Monday, October 5, 2026.

Root cause: A service update which intended to add operations with larger data sizes introduced a code error, causing size limitation issues.

Next update by: Tuesday, October 6, 2026, at 6:00 PM UTC

15 days ago - at 09/22/2026 04:44PM

Title: Some admins may receive failures creating or updating Communications Compliance policies in Microsoft Purview

User impact: Admins may receive failures creating or updating Communications Compliance policies in Microsoft Purview.

More info: Impact is limited to Communications Compliance policies with more than four classifiers.

We advise admins to keep classifiers to a maximum of four during this time and we anticipate the limit to be remediated by Monday, October 5, 2026.

Current status: We've completed internal validations for our solution and have begun its deployment. Our fix deployment timeline projects the deployment will remediate the impact by Monday, October 5, 2026. Until this time, we advise users to keep Communications Compliance policies limited to under four classifiers in order to avoid impact.

Scope of impact: Some admins may receive failures creating or updating Communications Compliance policies in Microsoft Purview with more than four classifiers. This section may be updated as the investigation progresses.

Estimated time to resolve: We anticipate impact to be remediated by Monday, October 5, 2026.

Root cause: A recent update introduced operations with larger data size included a code error, causing size limitation issues.

Next update by: Tuesday, September 29, 2026, at 6:00 PM UTC

23 days ago - at 09/14/2026 04:47PM

Title: Some admins may receive failures creating or updating Communications Compliance policies in Microsoft Purview

User impact: Admins may receive failures creating or updating Communications Compliance policies in Microsoft Purview.

More info: Impact is limited to Communications Compliance policies with more than four classifiers.

We advise admins to keep classifiers to a maximum of four during this time and we anticipate the limit to be remediated by Monday, October 5, 2026.

Current status: We've received reports from a subset of affected admins who have reported receiving size limitation failures when creating or updating Communications Compliance policies in Microsoft Purview. We've isolated that a recent update introduced operations with larger data size included a code issue, causing size limitation issues. We've created a code fix to address the issue, which we anticipate being fully deployed by Monday, October 5, 2026. During this time, we advise users to keep Communications Compliance policies limited to under four classifiers in order to avoid impact.

Scope of impact: Some admins may receive failures creating or updating Communications Compliance policies in Microsoft Purview with more than four classifiers. This section may be updated as the investigation progresses.

Estimated time to resolve: We anticipate impact to be remediated by Monday, October 5, 2026.

Root cause: A recent update introduced operations with larger data size included a code error, causing size limitation issues.

Next update by: Monday, September 28, 2026, at 6:00 PM UTC

23 days ago - at 09/14/2026 04:42PM

Title: We're looking into a potential problem impacting Microsoft Purview

User impact: We're checking for potential impact to your users.

Current status: We're investigating a potential issue with Microsoft Purview and checking for impact to your organization. We'll provide an update within 30 minutes.

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