CyberGraph Customer Issue

We are aware that certain CyberGraph customers may be experiencing issues with missing message content. The issue is being investigated and updates will be posted here as they become available. All other Mimecast services are operating as normal.

We believe we have identified a potential issue with certain CyberGraph customers experiencing missing message content. Our engineering team continues to investigate and further updates will be posted here as they become available.

We can confirm that new emails will no longer be impacted for CyberGraph customers. Our engineers are actively investigating the root cause and are identifying remediation actions. Further updates will be posted here as they become available.

Engineers are progressing with investigating the root cause and identifying remediation actions. New mail flow and all other Mimecast services are operating as normal. We will continue to provide updates here as they are available.

We believe we have identified the root cause of the issue affecting CyberGraph customers and are working on remediation. All other Mimecast services are operating normally. We will provide the next update in the next two hours.

We can confirm that only a small subset of Mimecast customers are impacted and our team has reached out to them directly. All other Mimecast services are functioning normally. Remediation efforts are underway and a further update will be posted here once resolved.