Outage in Mimecast
Degraded SMS Delivery Performance - Belgium and French Numbers
Resolved Minor
March 17, 2026 - Started 25 days ago
- Lasted 7 days
Incident Report
Summary AI Generated
Mimecast experienced SMS verification code delivery failures specifically affecting customers with Belgian and French phone numbers across all global grids. The issue lasted approximately 7 days and was related to problems with their SMS provider. Mimecast worked with the SMS provider to restore delivery and recommended customers use alternative two-factor authentication methods like authenticator apps during the outage.
We have identified an issue affecting customers with Belgian & French phone numbers who are experiencing SMS verification code delivery failures. We are currently working with our SMS provider to fully restore delivery. We will provide further updates as they become available.
Components affected
Mimecast United States Grid Mimecast United States B Grid Mimecast United Kingdom Grid Mimecast South African Grid Mimecast Australian Grid Mimecast German Grid Mimecast Offshore Grid Mimecast Canadian GridTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
25 days ago - at 03/17/2026 04:04PM
We have identified an issue affecting customers with Belgian & French phone numbers who are experiencing SMS verification code delivery failures. We are currently working with our SMS provider to fully restore delivery. We will provide further updates as they become available.
25 days ago - at 03/17/2026 05:37PM
We have identified an issue affecting customers with Belgian & French phone numbers who are experiencing SMS verification code delivery failures. We are currently working with our SMS provider to fully restore delivery. To ensure uninterrupted access to the services, we recommend using an alternative method of two-factor authentication (2FA), such as an authenticator app, if available. These methods can provide a secure and reliable way to complete the verification process while we resolve the SMS delivery issue. Please contact Support should you require assistance in making these changes. We will provide further updates as they become available.
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