Mimecast experienced intermittent login and access issues lasting approximately 16 minutes, affecting customers on the Australian and Canadian grids. The incident impacted multiple services including Aware, Analysis and Response, Human Risk Command Center, Engage, and CyberGraph. The cause was identified and teams worked to resolve the issue.
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We have identified the cause of intermittent login and access issues affecting some customers hosted on our AU and CA grids, impacting Aware, Analysis and Response, Human Risk Command Center, Engage, and CyberGraph. Our teams are actively working on the resolution, and further updates will be posted here as they become available.
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