Outage in Mindbody

Mindbody and Booker Web Software

Resolved Major
July 19, 2024 - Started 5 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are investigating an issue impacting the Mindbody and Booker Web Software. Customers are unable to access both the Mindbody and Booker Web Software. Android and iOS Branded apps are also impacted. We appreciate your patience while we work to resolve the issue. The next update will be provided at 11:00 PM PDT.
Components affected
Mindbody App Mindbody Branded App
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/19/2024 01:24PM

We are happy to inform you that the recent service disruption caused by Crowdstrike has been resolved. Our systems are fully operational, and all services have been restored to full functionality. We sincerely appreciate your patience and understand through this disruption. If you have any lingering issues, please do not hesitate to reach out through our Mindbody support channels.

IDENTIFIED 5 months ago - at 07/19/2024 12:35PM

There is currently a global issue with CrowdStrike that has affected Mindbody services. Our engineering teams have implemented a fix to restore Mindbody services as quickly as possible.

At this time, most Mindbody services are back online, although some customers may still experience access and latency issues. We are working to fully restore all services. Our next update will be at 6:30 AM PDT.

IDENTIFIED 5 months ago - at 07/19/2024 11:39AM

The impact affecting the Booker Web Software has been resolved, Booker is fully operational. For Mindbody, our engineering teams have implemented a fix to begin bringing services online. Some Mindbody customers are able to log into services and may experience slowness navigating through the software while the system recovers. Our next update will be at 5:30AM PDT.

IDENTIFIED 5 months ago - at 07/19/2024 10:12AM

This issue impacting the Mindbody and Booker Web Software has been identified to be caused by an upstream provider. Our teams are actively working to restore services as soon as possible. A portion of customers may be unable to access both the Mindbody and Booker Web Software. Android and iOS Branded apps are also impacted. We appreciate your patience while we work to resolve the issue. The next update will be provided at 5:00 AM PDT.

INVESTIGATING 5 months ago - at 07/19/2024 05:23AM

We are investigating an issue impacting the Mindbody and Booker Web Software. Customers are unable to access both the Mindbody and Booker Web Software. Android and iOS Branded apps are also impacted. We appreciate your patience while we work to resolve the issue. The next update will be provided at 11:00 PM PDT.

Latest Mindbody outages

Mindbody Branded App - 5 days ago
Mindbody - Lead Management - about 1 month ago
Mindbody Branded Web - about 1 month ago
Branded Mobile App - about 2 months ago

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