Outage in Mindbody
Booker Payment Processing Issue
Resolved Minor
July 08, 2026 - Started 10 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
Booker's payment processing system experienced a 28.6-hour outage affecting merchants using Worldpay, Mercury, and Sublyme processors, where payments were failing and returning errors despite successful authorization on the processor side. Autopay and membership payment records were also impacted, disrupting recurring billing for businesses. Engineers identified and mitigated the root cause, restoring card data for affected payment records and returning the system to stable operation.
Engineers are currently investigating an issue impacting Booker Payment processing. At this time, merchant payments are failing for Worldpay/Mercury/Sublyme customers and returning errors even when the processor says authorization succeeded.
We will provide the next update at 11:30AM PT or as additional information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
10 days ago - at 07/08/2026 10:45PM
Our engineering team has identified and mitigated the cause of card failures, restoring card data for autopay and membership payment records that were impacted. The team will continue to monitor to ensure stability.
Thank you for your patience as we worked to resolve this issue.
INVESTIGATING
10 days ago - at 07/08/2026 09:43PM
Our engineering teams continue to investigate. Thank you for your patience while we work to restore services.
The next update will be provided at 4:00PM PT, or as additional information becomes available.
INVESTIGATING
10 days ago - at 07/08/2026 07:20PM
Our engineering teams are continuing to investigate. Thank you for your patience while we work to restore services.
Our next update will be at 1:00PM PT.
INVESTIGATING
10 days ago - at 07/08/2026 05:23PM
Engineers are currently investigating an issue impacting Booker Payment processing. At this time, merchant payments are failing for Worldpay/Mercury/Sublyme customers and returning errors even when the processor says authorization succeeded.
We will provide the next update at 11:30AM PT or as additional information becomes available.
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