Outage in Mindtickle

Intermittent issues accessing Mindtickle Platform (due to AWS outage in us-east-1 region)

Resolved Major
June 13, 2023 - Started over 2 years ago - Lasted 37 minutes
Official incident page

Incident Report

Users may face a challenge in accessing the learning and admin sites of the Mindtickle platform due to an outage on AWS us-east-1 region. We are working with AWS team to resolve this at the earliest.
Components affected
Mindtickle Login Mindtickle Mission Mindtickle Course / Quick-Update / Assessment Mindtickle Admin Site Mindtickle In-Platform Analytics Mindtickle Content Centre Mindtickle Learning Site Mindtickle Instructor-Led Training Mindtickle User Sync Mindtickle Coaching Sessions Mindtickle Reporting API Mindtickle Asset Hub Mindtickle Mobile App Mindtickle Rule Automation Mindtickle Call AI Mindtickle Spaced Reinforcement Mindtickle Notifications Mindtickle Platform

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/13/2023 09:20PM

The impacted AWS services in the US-East-1 region are now up and running. The platform is back to normal for the limited users who were impacted by this outage.

MONITORING over 2 years ago - at 06/13/2023 09:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 06/13/2023 08:54PM

Users may face a challenge in accessing the learning and admin sites of the Mindtickle platform due to an outage on AWS us-east-1 region. We are working with AWS team to resolve this at the earliest.

Latest Mindtickle outages

Two-Way Roleplay Missions Inaccessible due to Cloudflare outage - 6 days ago
Increased error rates for select customers on Mindtickle platform due to AWS Outage in US-East-1 - about 1 month ago
High Error Rates for Select Customers Due to AWS Outage in US-East-1 - about 1 month ago
Stale or Incorrect Data Displayed on Select Analytics Pages - about 1 month ago
High Error Rate in In-Platform Analytics - 2 months ago

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