Outage in Mindtickle

Stale or Incorrect Data Displayed on Select Analytics Pages

Resolved Major
October 15, 2025 - Started 15 days ago - Lasted about 1 hour
Official incident page

Incident Report

We’ve identified an issue where specific pages within the Analytics section are displaying stale or incorrect data for select customers. Our team is actively investigating the issue and will share further updates as soon as possible. Impacted Areas: 1. OData Routes (Partial Routes) – Stale data visible 2. Analytics Platform Pages (Series, Modules, Learner & Learner Groups) – Incorrect data displayed 3. Custom Reports shared with customers via Email (in the last 12 hours) – Incorrect data displayed
Components affected
Mindtickle In-Platform Analytics Mindtickle Reporting API

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/16/2025 04:50AM

This incident has been resolved. We will share an RCA once the postmortem is complete.

MONITORING 15 days ago - at 10/16/2025 04:29AM

A fix has been implemented and we are running a sanity check at our end.

INVESTIGATING 15 days ago - at 10/16/2025 03:54AM

We’ve identified an issue where specific pages within the Analytics section are displaying stale or incorrect data for select customers. Our team is actively investigating the issue and will share further updates as soon as possible.

Impacted Areas:
1. OData Routes (Partial Routes) – Stale data visible
2. Analytics Platform Pages (Series, Modules, Learner & Learner Groups) – Incorrect data displayed
3. Custom Reports shared with customers via Email (in the last 12 hours) – Incorrect data displayed

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