AWS Outage

Services have been restored for Miovision One and Traffic Data Online.

Dear Valued Customers,

Video study uploading in Traffic Data Online has been restored. If you see a study in the "Upload Failed" state on the Add video page, please resume the upload by clicking the resume link. More information about resuming uploads in TDO can be found here: https://help.miovision.com/s/article/Resume-an-Upload?language=en_US

Please note that Onboard study processing in both TDO and Miovision One are still experiencing difficulties with studies completing. We are still working on resolving this and will provide further updates as soon as we can.

Sincerely,

The Miovision Team.

Functionality to Miovision One has been restored and users can now access that website. We are continuing to monitor that website.

We are still experiencing issues with uploading studies on the Traffic Data Online (TDO) website. Studies that were in the middle of uploading during the outage have failed and you will most likely need to restart the upload process on your end once we've confirmed the uploading services are fully operational. We will provide an update on TDO as soon as we can.

Than you for your patience.

Dear Valued Customers,

We are continuing to monitor the Amazon Web Services (AWS) outage. At this time, the Miovision One website is fully unreachable and users cannot access the site.

Opticom - We’re seeing intermittent messages coming into our AWS MQTT broker from modems for both EVP and TSP, resulting in intermittent Priority and Pre-emption requests going out to intersections.

Core ITS - All devices remain connected to IoT. Telemetry ingest from devices appears unaffected but we are still monitoring.

Traffic Data Online - Users should still be able to access the TDO website and access existing data but new studies Onboard Processing and video study uploading may be impacted.

Amazon is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we will do our best to restore Miovision websites and services as soon as possible.

We appreciate your patience and continued support as we work through this situation.
Thank you

We are continuing to investigate this issue.

Dear Valued Customers,

Amazon Web Services (AWS), a key service provider for Miovision One and Traffic Data Online, recently experienced a widespread outage. While AWS has indicated that the issue is largely resolved, we are still seeing some lingering impacts across our platforms. At the moment, Miovision One is unreachable.


We will continue monitor performance and updates from AWS. Please continue to monitor this page for real-time updates.
We appreciate your patience and continued support as we work through this issue.

Sincerely,

The Miovision Team.