Outage in Mixmax

Delayed automations and rules

Resolved Minor

March 29, 2022 - Started almost 4 years ago - Lasted about 4 hours
Official incident page

Incident Report

Rule executions and sequence automation are currently delayed up to 3 hours. No data has been lost. We're investigating the underlying cause.

Components affected

Mixmax Rules

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Latest Updates ( sorted recent to last )

MONITORING almost 4 years ago - at 03/29/2022 09:34PM

We've implemented a fix that has resolved the underlying problem and is allowing us to clear the backlog more quickly.

IDENTIFIED almost 4 years ago - at 03/29/2022 07:26PM

We've identified the underlying issue that led to degradation of our automation system and have begun remediation. At this time, new incoming events are being processed close to real time, and we still have a backlog of events to process.

INVESTIGATING almost 4 years ago - at 03/29/2022 05:11PM

Rule executions and sequence automation are currently delayed up to 3 hours. No data has been lost. We're investigating the underlying cause.

Latest Mixmax outages

The webapp is either slow to load or not loading. - 2 months ago

Email enhancements added to Templates and Sequences are missing. - 3 months ago

We’re aware of a widespread Microsoft Azure outage that may be affecting Mixmax functionality for Outlook users. Our team is monitoring the situation and working to minimize any impact. - 3 months ago

The dashboard is either slow or not loading. Emails sent with Mixmax may be delayed or fail to send. - 4 months ago

The Mixmax dashboard is slow or not loading. Some features, like Sequences, may also not be working as expected. - 4 months ago

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