Outage in Mixmax

Email syncing to Salesforce is delayed.

Resolved Minor

February 06, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating the root cause of the issue. This only impacts users who have email syncing enabled with Salesforce.

Components affected

Mixmax API

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 02/06/2024 07:13PM

The incident has been resolved. We will send follow-up communications to affected users whose unsynced activities to Salesforce have been permanently lost via email.

MONITORING almost 2 years ago - at 02/06/2024 06:49PM

We have implemented a fix and are looking into what can be retroactively synced.

IDENTIFIED almost 2 years ago - at 02/06/2024 06:34PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 02/06/2024 06:25PM

We are currently investigating the root cause of the issue. This only impacts users who have email syncing enabled with Salesforce.

Latest Mixmax outages

The webapp is either slow to load or not loading. - 2 months ago

Email enhancements added to Templates and Sequences are missing. - 3 months ago

We’re aware of a widespread Microsoft Azure outage that may be affecting Mixmax functionality for Outlook users. Our team is monitoring the situation and working to minimize any impact. - 3 months ago

The dashboard is either slow or not loading. Emails sent with Mixmax may be delayed or fail to send. - 3 months ago

The Mixmax dashboard is slow or not loading. Some features, like Sequences, may also not be working as expected. - 4 months ago

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