Temporary Data Ingestion Delay for US Projects

This incident has been resolved. The upstream issue with our cloud storage provider has been fixed, and our ingestion pipeline has been operating normally with no active delays. No events were lost throughout this incident, all affected data was fully reprocessed.

Thank you for your patience throughout this incident.

Systems have remained stable with no recurrence of the ingestion delay. We’re keeping a close eye on things while we wait for final confirmation from our upstream provider.

We are continuing to monitor for any further issues.

No change since our last update, we continue to observe no active ingestion delay on our end, and all systems remain healthy. We’re continuing to monitor closely.

We are continuing to monitor for any further issues.

Our metrics show ingestion is caught up and no longer experiencing delay. Google has not yet confirmed resolution of the underlying upstream issue on their end, so we’re continuing to monitor closely in case of recurrence.

We've identified the cause of the ingestion delay as an upstream issue with our cloud storage provider, Google Cloud, impacting a subset of US projects. Google has confirmed this as a high-priority issue on their end but hasn't provided an ETA yet. We've deployed mitigations to ensure a smooth recovery once it clears.

No events are being lost. This is strictly an ingestion delay, all affected data will continue to be reprocessed once the issue is resolved.

The issue has been identified and a fix is being implemented.

We are currently experiencing delays in our data ingestion pipeline, which is affecting real-time data for projects enrolled in the US projects, resulting in delays for a subset of projects. While no data is being lost, our engineering team is actively investigating the matter and working to restore real-time functionality as quickly as possible. We appreciate your patience during this time.

If you have any questions, please contact support.