Mixpanel Outage History

Mixpanel's Query API experienced degraded performance for 27.6 hours, causing increased latency, slow-loading reports, incomplete query results, query errors, and data discrepancies primarily affecting US region projects. The incident was identified and a fix was implemented, with recovery progressing in phases as missing data was gradually restored to affected projects. The issue was fully resolved after engineers completed the recovery process and confirmed normal query latency and success rates.

Mixpanel's Data Volume Monitoring experienced degraded performance for 21.1 hours due to a recurring upstream provider disruption. The service disruption was classified as minor and affected users' ability to monitor data volumes effectively. The incident was resolved through mitigation efforts by the Mixpanel team.

Mixpanel's Data Volume Monitoring experienced degraded performance for a subset of US-based projects due to an upstream service provider outage. The issue affected the website component and lasted 4.5 hours. The incident was resolved after Mixpanel deployed a fix to mitigate the upstream disruption.

A subset of Mixpanel projects experienced issues exporting data to Snowflake warehouses via Mixpanel pipelines for approximately 20 hours. The engineering team identified the root cause and implemented a fix. The incident was fully resolved after affecting data pipeline functionality for the impacted projects.

Mixpanel experienced a credit card processing interruption that lasted 1.7 hours, preventing customers from completing billing transactions. Engineers deployed a fix and re-ran billing for all impacted accounts. The incident was fully resolved with customers advised to verify their payment information and contact support if issues persisted.

Mixpanel experienced degraded Query API performance affecting EU-based projects for 5 hours, causing increased query latency and HTTP 500 responses when querying or saving reports. Projects with US and IN residency were not impacted during this incident. The engineering team implemented a fix and monitored the results before resolving the issue.

Mixpanel experienced issues with loading their web application at Mixpanel.com, preventing users from accessing the service. The incident lasted 56 minutes, during which the team identified the root cause and implemented a fix. Service was fully restored after a brief monitoring period to ensure stability.

A subset of Mixpanel users experienced OAuth authentication issues when connecting to the MCP server, preventing successful authentication and access. The incident lasted 6.1 hours, during which the engineering team identified the root cause, implemented a fix, and gradually restored service. The issue was fully resolved after monitoring confirmed the fix was effective and no further impact remained.

Mixpanel experienced degraded availability of their MCP (Mixpanel Control Panel) service for 51 minutes. The issue was identified and a fix was implemented, with the service returning to normal operation. The incident progressed through investigation, identification, fix implementation, monitoring, and final resolution.