Outage in Mode

Intermittent Slow/ Degraded Performance

Resolved Minor
June 06, 2022 - Started over 2 years ago - Lasted 10 days
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Mode Site and API Mode Notebooks: Python2 Mode Notebooks: R Mode Report Run Scheduler Mode Notebooks: Python3
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/16/2022 03:09PM

Over the last week, the Mode team has implemented multiple performance optimizations and is currently observing only sporadic instances of browser crashes/degraded performance. If you are continuing to experience the issue with browser tabs becoming unresponsive/crashing, please contact support@modeanalytics.com

MONITORING over 2 years ago - at 06/15/2022 09:01PM

Over the last week, the Mode team has implemented multiple performance optimizations and is currently observing only sporadic instances of browser crashes/degraded performance. If you are continuing to experience the issue with browser tabs becoming unresponsive/crashing, please contact support@modeanalytics.com

INVESTIGATING over 2 years ago - at 06/08/2022 08:48PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/08/2022 03:52PM

Mode is currently experiencing intermittent degraded performance. Customers might notice slowness in loading reports or some browser tabs could become unresponsive. We apologize for the inconvenience and our teams are actively investigating the root cause.

Currently, the workaround is to try closing all Mode tabs and running one Mode report at a time

Thank you for your patience as we work through this. Please contact support@modeanalytics.com if you have questions.

INVESTIGATING over 2 years ago - at 06/06/2022 03:56PM

We are currently investigating this issue.

Latest Mode outages

Discovery Database Stale Data - 2 days ago
Bridge Connection Failures - about 1 month ago
O365 users unable to log in - 2 months ago
Daily Scheduled Reports Outage - 8 months ago
Delays in Support ticket responses - 9 months ago

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