Outage in Mode

Intermittent Errors in Charts & SQL Results

Resolved Maintenance
August 12, 2022 - Started about 3 years ago - Lasted about 21 hours
Official incident page

Incident Report

We are currently investigating errors that prevent charts from rendering in reports and some results not populating in SQL Editor. This does not appear to affect the API at this time. You can re-run the report/query and/or use the API as a workaround. Thank you for your patience.
Components affected
Mode Site and API Mode Report Run Scheduler Mode Notebooks: R Mode Data Source Connectivity Mode Data Source Connectivity - Bridge Mode Notebooks: Python2 Mode Notebooks: Python3

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/12/2022 06:49PM

A fix has been implemented, and we are monitoring the results. If you continue to observe this issue, please email support@mode.com

INVESTIGATING about 3 years ago - at 08/12/2022 04:22PM

We are observing intermittent instances of charts not rendering in reports and are continuing to investigate. An update will be posted soon. Thank you for your patience, and our sincere apologies for the inconvenience caused!

MONITORING about 3 years ago - at 08/12/2022 12:14AM

The incident has been resolved via backend changes and we are currently monitoring. If you continue to see this issue, please notify support@mode.com

Thank you!

INVESTIGATING about 3 years ago - at 08/11/2022 10:26PM

We are investigating intermittent errors preventing charts from rendering in reports and some results not populating in SQL Editor. This does not appear to affect the API at this time.

You can re-run the report/query and/or use the API as a workaround.

INVESTIGATING about 3 years ago - at 08/11/2022 10:04PM

We are currently investigating errors that prevent charts from rendering in reports and some results not populating in SQL Editor. This does not appear to affect the API at this time.

You can re-run the report/query and/or use the API as a workaround.

Thank you for your patience.

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