Outage in Mode

Intermittent Notebook Outage

Resolved Major

July 31, 2023 - Started almost 3 years ago - Lasted 1 day
Official incident page

Incident Report

We are continuing to investigate the issue with the unexpected termination of some Notebook sessions with the error message - "Notebook session unavailable". You may duplicate and re-run the impacted report but please be aware that we have seen some repeat failures after duplicating as well. Thank you for your patience as we continue to investigate this on our end.

Components affected

Mode Notebooks: Python2

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 08/01/2023 09:46PM

This incident has been resolved.

MONITORING almost 3 years ago - at 08/01/2023 02:51PM

A fix has been implemented and we are monitoring the results and stability of Notebooks.

INVESTIGATING almost 3 years ago - at 07/31/2023 09:43PM

We are continuing to investigate this issue on our side. You can still try duplicating reports as a potential workaround where possible. Thanks for your continued patience during this investigation.

INVESTIGATING almost 3 years ago - at 07/31/2023 02:58PM

We are continuing to investigate the issue with the unexpected termination of some Notebook sessions with the error message - "Notebook session unavailable".

You may duplicate and re-run the impacted report but please be aware that we have seen some repeat failures after duplicating as well.

Thank you for your patience as we continue to investigate this on our end.

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