Outage in Mode

Loading and performance issues with loading Mode pages

Resolved Minor

August 11, 2023 - Started over 2 years ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating an issue which had affected the access to Mode for a few minutes. We are also investigating slow performance on loading various pages within the Mode platform.

Components affected

Mode Site and API

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/14/2023 05:33PM

This issue is now resolved. Please contact support@mode.com if you observe any performance degradation. You may also initiate a chat via the in-app chat widget in Mode. Thank you for your patience!

MONITORING over 2 years ago - at 08/11/2023 06:15PM

A fix has been implemented. We are monitoring the results, and we expect to continue monitoring the results through the weekend.

INVESTIGATING over 2 years ago - at 08/11/2023 05:56PM

Monitoring of our internal metrics has shown the platform has recovered and remains stable. We will continue to investigate the root cause of the temporary downtime and degraded performance of the platform.

INVESTIGATING over 2 years ago - at 08/11/2023 05:28PM

We are currently investigating an issue which had affected the access to Mode for a few minutes. We are also investigating slow performance on loading various pages within the Mode platform.

Latest Mode outages

Discovery Database Sync Delay - about 1 month ago

Intercom outage affecting the in-app messenger - 3 months ago

Intercom Outage - 4 months ago

Discovery Database Sync Delay - 4 months ago

GitHub incident impacting Git Syncs - 5 months ago

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