Outage in Mode

Index Outage

Resolved Major
January 19, 2024 - Started almost 2 years ago - Lasted 7 days
Official incident page

Incident Report

The system that powers our index service is currently experiencing significant problems. Our Engineers are investigating. This may impact users ability to search, view newly created items, some autocomplete features, and any ad hoc schema updates.
Components affected
Mode Site and API

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/26/2024 05:14PM

Our Engineers have resolved the issue with the third party service.

MONITORING almost 2 years ago - at 01/24/2024 05:41PM

Our engineers have collaborated with our third party service to apply a fix. Users should be able to see reports in their respective collections and see other lists of content and objects as expected. We will continue to monitor the performance of the platform as necessary.

INVESTIGATING almost 2 years ago - at 01/22/2024 06:46PM

We are continuing to work with the third party service to resolve the issue as soon as possible. Please reach out to Support (support@mode.com) if this issue impacts you and/or you require any assistance. Thank you for your continued patience and understanding.

INVESTIGATING almost 2 years ago - at 01/20/2024 01:52AM

Our Engineers are working with the third party service to resolve the issue. The third party service expects disruption to continue through the weekend.

We hope to resolve this on Monday, and thank you for your patience. Please reach out to Support if this issue impacts you and/or you require assistance.

INVESTIGATING almost 2 years ago - at 01/19/2024 07:09PM

We are continuing to investigate this issue. As a workaround, for any new reports or datasets created you can find them in the Recently Viewed section and share the respective URLs.

INVESTIGATING almost 2 years ago - at 01/19/2024 06:25PM

The system that powers our index service is currently experiencing significant problems. Our Engineers are investigating.

This may impact users ability to search, view newly created items, some autocomplete features, and any ad hoc schema updates.

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