Outage in Mode

Notebook library installation issues and outbound connections

Resolved Minor

April 04, 2024 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We're currently experiencing issues with library installations in our Python and R notebooks, as well as establishing outbound connections. This may affect new and existing reports. Additionally, making API requests is also not functioning as expected. Our team is actively investigating the root cause of this issue. We will provide further updates as we make progress in identifying and addressing the problem. In the meantime, please reach out to Mode Support (support@mode.com) for any additional questions or concerns.

Components affected

Mode Notebooks: Python2 Mode Site and API

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 04/04/2024 03:31PM

This incident has been resolved. We recommend refreshing your browser, restarting the Notebook, and then running the code to ensure everything is functioning correctly. Thank you for your patience.

INVESTIGATING about 2 years ago - at 04/04/2024 03:02PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 04/04/2024 01:23PM

We're currently experiencing issues with library installations in our Python and R notebooks, as well as establishing outbound connections. This may affect new and existing reports. Additionally, making API requests is also not functioning as expected.

Our team is actively investigating the root cause of this issue. We will provide further updates as we make progress in identifying and addressing the problem. In the meantime, please reach out to Mode Support (support@mode.com) for any additional questions or concerns.

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