Outage in Mode

Delays in Support ticket responses

Resolved Minor
May 29, 2024 - Started 9 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing a performance issue with our ticketing system which impacts our ability to respond quickly to chats and emails. The vendor is actively working on it. We are following through with our vendor and will post an update once it's resolved. Thank you for your patience!
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 05/29/2024 05:23PM

This incident has been resolved.

MONITORING 9 months ago - at 05/29/2024 03:09PM

We are experiencing a performance issue with our ticketing system which impacts our ability to respond quickly to chats and emails. The vendor is actively working on it.

We are following through with our vendor and will post an update once it's resolved.

Thank you for your patience!

Latest Mode outages

Bridge Connection Failures - about 1 month ago

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