Outage in Mode

Delayed delivery of scheduled emails

Resolved Minor
March 31, 2025 - Started 24 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware that some scheduled emails over the weekend may be delayed. We have identified the cause and are working to resolve the issue.
Components affected
Mode Report Run Scheduler
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 03/31/2025 12:57PM

The incident has been resolved. Please reach out to Support, via chat or by emailing support@mode.com, if you are still encountering any issues in receiving scheduled emails. Thank you for your patience as we worked to resolve this.

MONITORING 24 days ago - at 03/31/2025 12:25PM

A fix for the issue has been implemented by our engineers. Scheduled emails that were not previously received should be arriving in the respective inboxes.

IDENTIFIED 24 days ago - at 03/31/2025 11:58AM

We are aware that some scheduled emails over the weekend may be delayed. We have identified the cause and are working to resolve the issue.

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